How long will it take to get my account verified ?

The documents must be in proper to get approved in 24-48 hours (business days) If KYC in other than the English language it would take 48 hours to 7 working days.

After the submission of your documents, the KYC verification process can take 24-48 hours. (business days)

If It has passed more than 48 hours it would be the following reason:

• Your Documents are not visible/Blurry/Non-clear, make sure all 4 edges of the document are fully visible.
• Document Date is expired.
• Submitted invalid documents.
• Photocopies of documents will not be accepted, provide a color scan or picture
• Your Personal Information does not match with your documents
• In your Selfie holding government ID and a handwritten note of DRGx with Submission date is missing.
• Your Selfie is not appropriate for our guidelines.
• The document must be in the Latin Language

In order to avoid delays in processing your KYC, make sure that all uploaded documents meet the Image Criteria and make sure you have followed the KYC guidelines