Why my level is showing “Initial”?

Your level is showing Initial because it is required to submit your KYC details for Standard Level. In case if you have an account on DRGx and your KYC has already been passed then you are not required to submit any KYC documents, you just follow the below steps to get Standard Level.
 
1- Login to DSW
2- Click on the top right side info bar
3- Then click on the "Verification" option
4- Click on the "Upgrade" button
4- Enter the exact information you have submitted during sign-up with DRGx. (Make sure the mobile number must be the same and match with the DRGx account.)
7- You don't need to upload your Documents. You can skip this uploading process and click back.

In a few hours, your account will be upgraded to Standard Level Automatically.

If you don't have an account on DRGx, then follow the steps given below:
1- Login to DSW
2- Click on the top right side info bar.
3- Then click on the "Verification" option
4- Click on the "Upgrade" button
4- Enter your personal information and documents for KYC verification.

In a few hours, your account will be upgraded to Standard Level Automatically.